U

Visitor

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3 Messages

Thursday, July 17th, 2025 12:57 PM

Started with "Watch" problem, then got worse

I have an HP pc running MS Windows 11 pro.  I have never subscribed to MS 365 and have Onedrive turned off.  This has occurred on both Chrome and Edge but appeared on Chrome first and then on Edge about 3 days later.  This is all on Xfinity Stream (online, not app)

Symptoms I have observed:

Home page won't load on first try. I have allowed it to sit on the flash page with the sequential dots indicating loading for as long as an hour.  Clicking the browser reload button one time brings it to the home page, but page loads incorrectly.

Search textbox appears directly below "Home Saved Live TV Browse" menubuttons which appear correct and are active. Search is active.  

Clicking on menubutton shows items in plain text without a menubox or buttons and are unformatted and inactive.

The text for the "Watch" button in the now playing section is at the bottom of the button and partially obscured.  Button is inactive.

The Featured section goes to the right page but the movie selections are not active.

If you leave the home page and return the vertical scrollbar is missing and you must click on the page somewhere to get it back.

Just Recorded and Recently Watched are inactive.

The "on Now" and Live TV lists briefly produce a small circle in the top left corner of the page when clicked but otherwise do nothing.

The remainder of the categories below this will go to the appropriate page.  However, that page loads incorrectly and as far as I can tell is non-functional.

Hopefully this additional info helps track the bug.

J

Visitor

 • 

3 Messages

2 days ago

 Update:   I just cleared the cookies from my browser. Closed it and signed back in and everything is working correctly now including the "Watch" button.

Contributor

 • 

99 Messages

@user_fxpstf​ Glad it worked for you, hasn't worked for anyone else. It's weird cause it's mostly an issue on Chrome, but some others, are having the same issue on other browsers, or multiple browsers.

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