msmmwells's profile

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1 Message

Sun, Jun 2, 2019 9:00 PM

Sound/voice track unavailable on CBS

CBS comes in as video, often with the secondary sound track audible, but no voice track.  It's as if the actors haven't turned on their mics.

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Rustyben

Expert

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24K Messages

2 y ago


@msmmwells wrote:

CBS comes in as video, often with the secondary sound track audible, but no voice track.  It's as if the actors haven't turned on their mics.


run live video on the streaming web site. bottom right corner of the playing video will have a 'bubble' that if hovered over says languages. click on it and be sure all are off (can leave captions on). working now?

Official Employee

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2.4K Messages

2 y ago

Hi there, msmmwells. I wanted to double to make sure your issue was resolved. Did you have any other questions? 

Official Employee

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2.9K Messages

2 y ago

Hello, msmmwells. We have not heard back from you. If you still need assistance, please feel free to start a new thread.

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