New Poster
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8 Messages
Sound issues with app on Roku
For a long time now I am getting intermittent sound quality issues within the Xfinity streaming app on Roku. A great number of customers are having this issue...PLEASE FIX IT!
New Poster
•
8 Messages
For a long time now I am getting intermittent sound quality issues within the Xfinity streaming app on Roku. A great number of customers are having this issue...PLEASE FIX IT!
XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Thanks for reaching out to our Community Forums for assistance @Kb23723! What troubleshooting steps have you taken so far? Did you try rebooting the modem manually or through the App? This can help refresh the network connection overall and the Roku signal. You can also try restarting the Roku device. If you haven't tried this, would you mind doing it now? Let me know if you see any changes or improvements. Thanks.
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AP99
New Poster
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11 Messages
2 years ago
This has been going on for months. Its not ROKU OS specific as this was occuring in 11.5 and still in 12. This happens on all my TCL TV's What happens is the video pauses for a sec or two during a commercial, and only during commercials does this problem START to occur. I have to leave the channel and go back in to correct it. Sometimes, if I wait it out, it will resync after 5-10min, but it quickly reoccurs during a commercial.
Most recently I deleted the app, power cycled my Roku, reinstalled the app, power cycled the Roku again. Still the same problem. Its not an internet performance issues, I have a stable connection from comcast and all my TV's are wired in vs using Wifi.
Xfinity, with the amount of people complaining, can we get a better date for a fix?
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user_81ac38
Visitor
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2 Messages
2 years ago
After many months of frustration and audio sync problems. I found this today and so far it has worked. Please follow these directions.
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user_17bc98
Visitor
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4 Messages
2 years ago
Still a problem… remember when the app worked fine in beta… I do.
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user_a58945
Visitor
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1 Message
2 years ago
+1 to this problem. Sound quality while streaming broadcasts via Xfinity Stream on Roku deteriorates over time. It becomes static noise with flashes of loud audio. Only correction is to exit out of current stream, and re-select. No other apps on Roku have this issue. This is not an internet connection issue.
This is an Xfinity issue. This is not a Roku issue. This is an issue with Xfinity Stream app codebase. Please raise this to the Product Team responsible for Xfinity Stream app on Roku to debug.
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