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user_jhetw4
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Visitor

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1 Message

Saturday, August 9th, 2025

sound cutting in and out

hello, we never had this problem prior to receiving the new box and now it is quite regular. It does not matter what service we are streaming or what channel we are watching it will cut out. We have tried to reset the box. Can someone please assist us thank you

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20 days ago

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XfinityEmilyB

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2.3K Messages

20 days ago

 

user_jhetw4 Welcome to our community forum! Thank you for reaching out so we can make sure you have crystal clear audio when you stream your favorite content! What kind of box did you recently replace? What streaming app are you using when you notice the audio cutting in and out?

 

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