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user_yxrw4n
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Monday, October 30th, 2023 3:18 PM

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"Something went wrong" banner won't go away.

"Something went wrong" banner won't go away. Even though the TV Streaming seems to be working behind the banner. The banner includes the error code: TVAPP-00100.  I already did the troubleshooting (twice) and the TV streaming seems to be working now but the banner is blocking the view. 

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1 year ago

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user_yxrw4n

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1 year ago

Problem solved! I saw a suggestion in another post and I tried it. On my ROKU TV, I went to the Xfinity Streaming app, clicked on the *options, and selected "restart". It worked! 

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XfinityKassie

Official Employee

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@user_yxrw4n Good morning! Thank you for sharing your experience and what worked for you with our Community Forums Team. It is really helpful to share what you have been successful with. If anything should come up in the future, please feel free to reach out. Have a fantastic rest of the day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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