Visitor
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1 Message
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
XfinityJeffB
Official Employee
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221 Messages
22 days ago
Hello ergood, thank you for reaching out to us here in our Xfinity Community forums. I know this error can be aggravating; but some of our customers have been able to get past this, and we are here to help. You are having issues with the Disney +/Hulu bundle and Peacock?
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user_ee99mh
Visitor
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2 Messages
9 days ago
I am having the same issue. Every time I click activate it says the same thing. I just updated from peacock to peacock plus. It says activation required but which I click the banner it says an error occurred. Sometimes I get a page that say 400 cookie is too large
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user_q9o0kf
Visitor
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1 Message
10 hours ago
Hi all, posting here because I'm experiencing the exact same loop described in this thread.
I have Xfinity Internet which includes Peacock Premium as a perk. I upgraded to Peacock Premium Plus (no ads) through the Xfinity app and was charged for the upgrade — but nothing changed on the Peacock side. My Peacock account still shows Premium, not Premium Plus, and I'm still seeing ads.
When I go back into the Xfinity app to activate, I see an "Activation Required" banner. When I click it, I get the error: "Something unexpected happened. Please close this pop-up and try again. If the problem persists, try again later."
The loop is:
1. Xfinity app says activation required
2. I click activate
3. "Something unexpected happened" error
4. Nothing changes on Peacock
5. Repeat
I've tried:
- Signing out and back into Peacock on all devices
- Clearing cache and reinstalling the Peacock app
- Signing out and back into the Xfinity app
Nothing has worked. It seems like Xfinity's backend thinks the account is already activated, but Peacock's end never got updated. I'm being charged for Premium Plus but still getting the Premium experience with ads.
Can an Xfinity support rep please take a look at my account? I'll send a Direct Message with my name and address. Thank you.
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