Twistedsteel's profile

Regular Visitor

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7 Messages

Mon, Apr 29, 2019 5:00 PM

Someone’s using my xfinity stream

I noticed shows I haven’t watched are now showing I’ve watched them. I changed my password and a show that was recorded last night shows as watched today. I’ve tried searching for devices in the account but I can’t find anything. How do I get this other person off my account.

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@Twistedsteel wrote:
I noticed shows I haven’t watched are now showing I’ve watched them. I changed my password and a show that was recorded last night shows as watched today. I’ve tried searching for devices in the account but I can’t find anything. How do I get this other person off my account.

are you by chance in a condo/apartment? 

Regular Visitor

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7 Messages

2 y ago

No home.

Regular Visitor

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7 Messages

2 y ago

A 6 yr old that has no interest to game of thrones. I believe an old friend is still using my account I had logged in on her samsung and forgot to log out. I’ve asked her to sign out and changed the password but I believe she’s still watching shows.
Rustyben

Expert

 • 

24K Messages

2 y ago


@Twistedsteel wrote:
A 6 yr old that has no interest to game of thrones. I believe an old friend is still using my account I had logged in on her samsung and forgot to log out. I’ve asked her to sign out and changed the password but I believe she’s still watching shows.

A comcast employee usually responds with 72 hours. ask the employee to deprovision all of your streaming devices.

Regular Visitor

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7 Messages

2 y ago

Thank you!

Regular Visitor

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7 Messages

2 y ago

There still using my account and I’ve had me help from an employee

Regular Visitor

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7 Messages

2 y ago

They’re using my xfinity stream. As stated prior I forgot to log out and they won’t log out of it and changing my password hasn’t done anything because it won’t kick them out. When I go into setting I’m not seeing any devices, but I can see what show have been recently watched that haven’t been watched by me.
Rustyben

Expert

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24K Messages

2 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Hey there, Twistedsteel! Thank you for reaching out here on the forums. 

 

I can definitely help out with the Stream issues you're running into! To get started, can you please send me a PM with your first and last name? Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

Regular Visitor

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7 Messages

2 y ago

Done

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