AudioDropper's profile

Contributor

 • 

26 Messages

Sat, Jun 13, 2020 9:00 AM

Someone Else's Channel Listings, Favorites, DVR Scheduled Recordings & Recordings on Stream Website

I'm noticing different channel listings and favorites showing on the Xfinity Stream website from the Boston area, however I'm nowhere near that area.

 

And there are totally different DVR recordings scheduled and recorded as well.

 

It's as if I'm looking at someone else's account through the Xfinity Stream website.

 

Logging off and back on and restarting don't help correct the issue.

 

This seems to be a glitch with the website.

 

Can someone at Comcast address this issue?

 

Thank you.

Responses

ComcastChe

Official Employee

 • 

6.1K Messages

1 y ago

Hi @AudioDropper

 

Thank you for posting in the Xfinity Forum to share your experience. I'd be happy to investigate this right away to help get this resolved. To get started, please send me a private message with your first and last name/street numbers associated with your address. To send a private message, click on "ComcastChe" and then click send a message. 

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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