Visitor
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1 Message
Slow speed
I am a new customer and I opted for the slowest speed available because I did not think I would need it as I only have a phone iPad and Netflix. I am wondering if the slow speed I have chosen is responsible for these issues, I did not have them with my previous Wi-Fi provider, but that service was at a much higher speed. If necessary to correct this problem, I may have to increase the speed of my service. Please let me know what I need to do.
XfinityAbby
Official Employee
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603 Messages
9 hours ago
Hello @user_q3kzhx, thank you for taking the time to reach out on our community forum. I know how important it is to have a stable and fast connection when it comes to internet. I would love to take a look at your account to see what is going on.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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