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user_fsarfe
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Thursday, September 19th, 2024 9:50 PM

Sending DMs

Can you send a DM when instructed to by Xfinity Support, without first posting a question to a forum?

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2 months ago

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hasenflue1

Visitor

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1 Message

2 months ago

I still do not know how to send a DM? This is in regard to a quote that my wife received from the Xfinity web site for a new service plan for my home. We have been on the phone with Mariel in the Philippines for over an hour with no help.The quote that my wife received was for $146.76 for 500 Mbps($78.07) and TV & streaming ( $73.31 ), but when she tried to select plan the accept box stayed gray. Mariel was unable to explain why this was happing and she was unable to provided us with the same plan. I really do not understand how we can get an offer on the inifinty web site and she can not provided us the same plan?

I am considering filing a complaint with the Tennessee Attorney generals office about your business pratices!!!!

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XfinityThomasA

Official Employee

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1.8K Messages

 

hasenflue1 - Our team would be happy to help with all things Xfinity. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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