Visitor
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2 Messages
SEC+ unable to play
Works fine on my main TV, but cannot get it to play on the other two cable boxes even after successfully signing in with activation code. What the heck? I would like to watch this basketball game while working in the kitchen. Says "unable to play video. Error: the channel is not part of your TV package" which clearly is untrue.... Currently playing on the main TV in my living room! Live stream of a game on SEC+
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@user_2b0ad0
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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