Screen recording a saved video.

Hi, I recently recorded an episode of a show I watch and I screen recorded it on my computer but the video came up black. Why is this happening? This was never an issue until now and I've always screen recorded videos off of xfinity's website from recordings off my TV. If anyone can help that'd be great. Thanks.

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Rustyben

Expert

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24.6K Messages

6 years ago

@Bailey1101 wrote:

Hi, I recently recorded an episode of a show I watch and I screen recorded it on my computer but the video came up black. Why is this happening? This was never an issue until now and I've always screen recorded videos off of xfinity's website from recordings off my TV. If anyone can help that'd be great. Thanks.

does the home DVR recording play normally? did you try playing back a 'black' recording on a different smart phone/tablet/PC?

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Xfinity Stream Website

Bailey1101

Screen recording a saved video.

Rustyben

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