Screen mirroring isn't currently supporred

I'm trying to stream tv, but I get is a message saying "screen mirroring is not currently supported". I am not mirroring anything.

I have tried other movie titles, I have tried force stopping and clearing cache, deleting and reinstalling

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XfinityAlfonso

Official Employee

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458 Messages

21 days ago

Hey there @user_gjpxti did you also make sure that screen mirroring was disabled on the Android device?

Disable Screen Mirroring - Android

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U

Yes, that was the first action taken. Once that did not work, I decided to investigate deeper, and that is when I found a post on this community with the same problem. It appears to be a problem with your software. I did not see a resolution to that post.

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20 days ago

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XfinityJustinC

Official Employee

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337 Messages

@user_gjpxti I appreciate the update you have tried the troubleshooting steps, as well as the one outlined on the similar post you have found.

Have you attempted to log in at xfinity.com/stream, and checked to see if you receive the same message with content playback?

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20 days ago

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U

user_gjpxti

5 Messages

Your website tells me to download the latest version of Chrome. I am running the latest version of Chrome. Your website will not let me proceed past this page.

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15 days ago

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U

user_weupez

2 Messages

i'm having the same issues with the app and have tried all the solutions with no luck. I am able to stream on my laptop.

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15 days ago

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XfinityPaula

Official Employee

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673 Messages

@user_gjpxti Thanks for testing that. What type of android device are you using? We can work to open a request with the repair team.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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BruceW

Gold Problem Solver

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25.2K Messages

15 days ago

... "screen mirroring is not currently supported" ...

Is your device dual-screen or split-screen? In the past, users have reported that these were detected as "mirroring" devices.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_gjpxti

5 Messages

No, it is not Split screen or dual screen.

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15 days ago

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user_gjpxti

5 Messages

15 days ago

No, it is not Split screen or dual screen.

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Xfinity Stream Website

user_gjpxti

Screen mirroring isn't currently supporred

XfinityAlfonso

user_gjpxti

XfinityJustinC

user_gjpxti

user_weupez

XfinityPaula

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_gjpxti

user_gjpxti

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