Hey there user_3j1f5n! Welcome to our Xfinity Forums Community! Thank you for taking the time to reach out. I can absolutely understand the concern if your recordings have disappeared, but I will be more than happy to work on this for you. In order for me to review this a little more thoroughly I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
XfinityJon
Official Employee
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141 Messages
28 days ago
Hey there user_3j1f5n! Welcome to our Xfinity Forums Community! Thank you for taking the time to reach out. I can absolutely understand the concern if your recordings have disappeared, but I will be more than happy to work on this for you. In order for me to review this a little more thoroughly I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
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