Says I rented Mission Impossible: The Final Reckoning when I did now?

Greetings, @user_b6m5t1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unintentional rental. You have definitely come to the right place for assistance.

I did the same thing a while back with a movie I already owned on Blu-ray. It was unbelievably frustrating. The way the menus are laid out, you will sometimes have paid rentals mixed in there with the free content, and it can be difficult to tell which is which. I ended up adding a purchase pin to my cable box to prevent this from happening again. I don't have any small children or anyone I'm worried about making an unauthorized purchase. It is just for me. The purchase pin is not even a secret. I set mine at 1111. Now, if I ever accidentally click on something that can generate a charge to my account, a box will pop up asking for my pin, alerting me that this is not a free title. It is a great safety measure to protect you from any accidental clicks. If you haven't already done this, I would encourage you to set a purchase pin on your Xumo box. You can find more details about how to do this here: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off

I would like to see if we can remove this rental. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.