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Visitor

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5 Messages

Mon, Jul 19, 2021 10:13 PM

Satellite box model DC60Xu

Favorite channels show on guide when watching set connected to X1 box. When guide is selected on set connected to DC60Xu all channels show not just preset favorites. How do you program satellite box guide to show only favorites?

Responses

Official Employee

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220 Messages

2 m ago

Hi @user_ab089f , thank you for reaching out over Xfinity Forums. Welcome to the community! I would be happy to help with your favorites. It is very nice to have the pre-programmed options. You have reached the right team to get to the bottom of this. I do want to make sure we are on the same page. You mentioned satellite box, do you mean wireless box? 

Visitor

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5 Messages

2 m ago

Thank you for responding. Here is a link to the specs for the box (mine is Xfinity branded supplied and installed by Xfinity).

https://armstrongonewire.com/Content/Documents/dc60xu_manual.pdf

Official Employee

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187 Messages

Thank you for sharing the link on what type of cable box you have. Please visit this link to learn how to filter your guide to display only your favorite channels https://comca.st/2V5rhqU;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

404 ERROR

Sorry, the page you are looking for cannot be found

BruceW

Gold Problem Solver

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22.8K Messages

2 m ago

@XfinityRaul wrote: "... https://comca.st/2V5rhqU ..."

That link is broken. Were you trying to post https://www.xfinity.com/support/articles/x1-guide-filter-your-guide?

Visitor

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5 Messages

Link is for X1 box instructions. My issue is with DC60Xu satellite box. Thanks anyway.

BruceW

Gold Problem Solver

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22.8K Messages

2 m ago

@user_ab089f wrote: "Link is for X1 box instructions. My issue is with DC60Xu satellite box. ..."

Sorry to disappoint. Is https://www.xfinity.com/support/articles/hd-dta-on-screen-guide the correct one? Even if it is, I see nothing on that page about Favorites, only parental control.

(edited)

Official Employee

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216 Messages

Hi there, @user_ab089f! Setting favorites and filtering the guide to show them is an awesome X1 feature available on our X1 boxes, but unavailable on our DTA boxes. If you would like to view your favorites in another room, you can always upgrade that cable box to an X1 TV box. I can help you with that here, as well! Please let me know if this option would work for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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