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Jdonipad
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12 Messages

11/03/2026 10:38 PM

samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels

I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter.

I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices and favorites are there.

My DVR recording are showing.

Any ideas.

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30 minutes ago

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Jdonipad

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12 Messages

2 days ago

I also tried reinstalling the app several times

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user_5b01uk

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5 Messages

2 days ago

Same problem for us on our Samsung TV and we heavily use the Favorites channels.  Also, can’t find the Smart Resolve setting that allows you to skip commercials.  Not liking the new app updates at all.  Can we switch back to the prior app version?

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Jdonipad

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I use it on my apple tv with another samsung and the apple tv app works fine. I bought the samsung tv so I wouldn't have to buy apple tv.

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17 hours ago

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XfinityChristy

Official Employee

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Jdonipad Thanks for reaching out! Since your DVR recordings are showing and your Favorites are still there on your other devices, it sounds like the app activated correctly. The Samsung version of the Xfinity Stream app does have Live TV > Options > Find Channels, which lets you search by network or channel number. However, Xfinity's current Samsung Smart TV instructions don't show an option for creating or filtering the guide by Favorites. So, you may not be missing anything. This appears to be a difference in the Samsung TV version of the Stream app rather than an issue with your account.
 

 

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6 hours ago

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user_g29l3k

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51 Messages

1 day ago

Several other people have also commented on this issue. When is Xfinity going to pay attention and resolve it?

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user_yuxvfx

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3 Messages

@Xfinity Support please follow up.

The new update on Samsung TVs is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the entire GUIDE to move from channel to channel. It wasn’t great previously but worked well enough in comparison to this. This update makes changing channels an even more difficult chore instead of simplifying the process. It’s difficult to imagine any TV-watching human being tested this app before it was widely released.

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14 hours ago

user_yxxtyk

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5 Messages

30 minutes ago

The latest Samsung app update seems to have removed Favorites altogether.
Further, there seems to be no way to "Find Channel" (as if that would be convenient). Search only finds shows.
So ... we are left with the app making us scroll through all of the SD channels every single time.

The app is now totally UNUSABLE.

Favorites are visible on web app and were visible on the Samsung XFinity app prior to the recent update.

Specifics:
Version: 2.183.1
Device Model: QN32Q8FAAFXZA (Samsung)
Operating system: Tizen 9.0

(edited)

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