Visitor
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1 Message
Samsung tv won’t connect to Xfinity
My Samsung tv Model UN50TU7000BXZA) will not connect to Xfinity. It’s the only TV that won’t connect. I have unplugged the router & tv and reinstalled the Xfinity app. I have used the online chat & spoke with a representative & they were not able to help. What should I do now?
XfinitySean
Official Employee
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1.2K Messages
2 days ago
Hi there, and thanks for reaching out to here on the community forums, user_57b7ba! I'm sorry to hear that you're running into issues connecting to the Xfinity Stream app. That model appears to have been released in 2020, so there shouldn't be a compatibility issue. Can you tell us if you're receiving any particular error message or code when attempting to access the app?
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