johnnytucats's profile

Frequent Visitor

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8 Messages

Tue, Nov 17, 2020 6:00 AM

Safari not working for streaming

I keep getting an error trying to use Safari 14.0.1 in macOS 10.4.6.

 

Diagnostics (copied/pasted)

 

Build number8OSMac OS 10.14.6BrowserSafari 14.0.1Flash version0Statusin homeEntitlementstransactions, cdvr, cvod, tve-vod, tve-linear, clinear, estLast fingerprintcloudtv_web_polymer_6.5.0_prod_1605621997574_60144Stream providerprimetimeVideo IDtvgrid/listing/2005864611171400109/detail/?channelId=5733576595026241104Stream IDtag:xfinitytv.comcast.net,2013:channel-station:7485918386997917117:chNum:1111:callSign:CNNHD#stream:format:HLSError codeTVAPP-00273Error descriptionMSE ERRORSError aux infohttp://ccr.linear-nat-pil-red.xcr.comcast.net/CNNHD_HD_NAT_16141_0_5646493630829879163.m3u8?format=redirectVideo Provider1111 CNNHDVideo SourceTVListingDetailVideo TitlePoppy Harlow, Jim Sciutto

Responses

Rustyben

Expert

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24K Messages

7 m ago


@johnnytucats wrote:

I keep getting an error trying to use Safari 14.0.1 in macOS 10.4.6.

 

Diagnostics (copied/pasted)

 

Build number8OSMac OS 10.14.6BrowserSafari 14.0.1Flash version0Statusin homeEntitlementstransactions, cdvr, cvod, tve-vod, tve-linear, clinear, estLast fingerprintcloudtv_web_polymer_6.5.0_prod_1605621997574_60144Stream providerprimetimeVideo IDtvgrid/listing/2005864611171400109/detail/?channelId=5733576595026241104Stream IDtag:xfinitytv.comcast.net,2013:channel-station:7485918386997917117:chNum:1111:callSign:CNNHD#stream:format:HLSError codeTVAPP-00273Error descriptionMSE ERRORSError aux infohttp://ccr.linear-nat-pil-red.xcr.comcast.net/CNNHD_HD_NAT_16141_0_5646493630829879163.m3u8?format=redirectVideo Provider1111 CNNHDVideo SourceTVListingDetailVideo TitlePoppy Harlow, Jim Sciutto


try uninstalling flash (no longer needed). also try the chrome browser.

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Frequent Visitor

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8 Messages

7 m ago

Flash is and has been uninstalled.

 

This is an old MacBook and, historically, Safari had handled full screen video adequately, Firefox is next-best (but not great), and Chrome is unusable.

 

Would still like to know why these problems arise since Safari 14 came out and if there's a fix. I'd seen another post where someone at Comcast said the programmers were working on it but I guess it's not a priority.

Frequent Visitor

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8 Messages

7 m ago

Checked another computer and Safari 14.0.1 also not working on another Mac running Mojave 10.14.6 and Safari 14.0.1.

 

I get "Error TVAPP-00273" and the following diagnotics:

 

Customer Service Diagnostics   Build number 8 OS Mac OS 10.14.6 Browser Safari 14.0.1 Flash version 0 Status in home Entitlements transactions, tve-linear, tve-vod, est, cvod, cdvr, clinear Last fingerprint cloudtv_web_polymer_6.5.0_prod_1606743875606_14008 Stream provider primetime Video ID tvgrid/listing/2002123211301200109/detail/?channelId=8562755610550829104 Stream ID tag:xfinitytv.comcast.net,2013:channel-station:5201268031132378117:chNum:1013:callSign:WJZHD#stream:format:HLS Error code TVAPP-00273 Error description MSE ERRORS Error aux info http://ccr.linear-mcc-va-pil-red.xcr.comcast.net/WJZHD_HD_MCCdVA_14928_0_6291851012960469163.m3u8?format=redirect Video Provider 1013 WJZHD Video Source TVListingDetail Video Title Gayle King, Anthony Mason, Tony Dokoupil

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