U

Visitor

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1 Message

Thu, Jan 13, 2022 2:27 AM

Roku Xfinity stream authorize loop madness!!!

I signed out of my Xfinity stream app on my tcl Roku tv and when I attempted to sign back in I'm stuck in the constant loop of entering the number, clicking authorize, getting a success and then the tv goes right back to the sign in screen.   This is insane.  I get that the app is in beta, but I'm not the only one having this issue.

Thanks!

Official Employee

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28 Messages

5 d ago

Hi @user_63562b I hope you are doing well and enjoying your night. I am sad to read you have had issues with signing in. You are in good hands with us. Our team can help. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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