shebriniah00's profile

New Poster

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1 Message

Tue, May 14, 2019 11:00 AM

Roku Xfinity Stream App Error - CreateDrmSession 403-102 error.

I cant watch the xfinity stream app on my Roku tv or devices anymore. I see a lot of people has experienced this issue with no help from Xfinity. Does anyone have any suggestions for a fix? Customer service has not been able to help me at all.

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Responses

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Welcome to our community, shebriniah00! The 403-102 error message can be caused by lost sync between your modem and our system. I can troubleshoot your issue and I see you already sent me a private message. Thank you!

Regular Visitor

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1 Message

2 y ago

I get exactly the same issue. Via my roku tv, I get Error createDrmSession 403-102

Also, when I try to stream from my laptop, I get "Connect to in-home WiFi to watch"

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

@dunders - Sounds like an issue with the modem sync. I got your private message and will reply back in a minute to continue troubleshooting. 

New Poster

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1 Message

2 y ago

ComcastElla,

Having the same issue

Official Employee

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6.7K Messages

2 y ago

Hello vpm3. Thanks for posting on our Forum. I can assist with troubleshooting your Xfinity Stream on Roku error. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

2 y ago

Same issue. None of my Roku devices are able to stream beta tv.
Rustyben

Expert

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24K Messages

2 y ago


@Loza_r wrote:
Same issue. None of my Roku devices are able to stream beta tv.

see the post just before your post and follow the directions there. be sure to sign in to the forum before selecting the comcast employee's username.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

2 y ago

I am experiencing the same problem. I’ve tried to reset my roku on the tv. Even the account, reinstalled the apps but is still not working. What do I do?
CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hello,

 

@Loza_r and @franzdantes - have you tried an X1 system refresh? 

Frequent Visitor

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5 Messages

2 y ago

I fixed it on my own and will expect a months  credit because of loss of services and also no assistance that worked from Comcast.    

Official Employee

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2.4K Messages

2 y ago

Hi there, Rachard. I can help look into a credit for you for the missing service. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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