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kgoodrich
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4 Messages

Wednesday, October 23rd, 2024 9:59 PM

Roku TVAPP-00500 Error

I have a multiple tv's with the Xfinity Stream App. I am subscribed to Now TV. Every time I try to access Live TV, I get the TVAPP-00500 Error and the message stating "It looks like your plan does not include any channels....."

Previously I had an account with X1 TV service and the Stream App worked just fine on that TV, so it's not the TV or the App itself. As soon as I changed my plan to a different account(Without X1/Just Now TV) and new Xfinity Modem, I started having this issue. I can't get any agents online to help me determine the issue or talk to about adding a Xumo box.

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7 days ago

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kgoodrich

4 Messages

27 days ago

Can someone from Xfinity chime in on this?

@Xfinity Support 

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @kgoodrich ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity Stream APP and the trouble you are having getting assistance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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kgoodrich

4 Messages

@XfinityRichard, Just seeing this and sent DM. What next?

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24 days ago

0

user_0ias1t

1 Message

25 days ago

I am having the exact issue.  Honestly I think that xfinity needs to be a bit more thorough with the products and services.  I don't believe they pay their C.S.Rs enough to put out all these fires they start for themselves 

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XfinityRay

Official Employee

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2.2K Messages

Good afternoon, user_0ias1t and thread! I am sorry to say, NOW TV is not compatible with Roku at this time. You can see this in the FAQ section of the NOW TV website. <Edited Link> The website breaks down each device you can use. Here is a brief overview. 

 

Now TV can be viewed on:

  • Xumo Stream Box (leased or purchased)
  • Xumo TV
  • Xfinity Flex streaming TV Box
  • Apple or Android mobile devices
  • FireTV
  • Chromecast
  • Apple AirPlay

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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K6JHU

Visitor

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2 Messages

8 days ago

Both my Roku and Xumo boxes report the same error code. Changing to Xumo will probably not help

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XfinityRay

Official Employee

 • 

2.2K Messages

Greetings, K6JHU! Thanks for reaching out about the error you see when trying to watch the Live Channels that come with NOW TV. Roku is not currently compatible with the NOW service but Xfinity Xumo Stream Box is. What troubleshooting steps have you tried so far? Has this been happening since you got the service or when did it begin? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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7 days ago

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kgoodrich

4 Messages

@K6JHU​ I had a xumo box do the same and ended up having Xfinity send me another one. The new one has worked so far.

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7 days ago

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