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user_2py7s1
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Monday, February 5th, 2024 1:08 AM

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Roku TV will not connect to Xfinity Stream

Xfinity Stream has worked every day until today.  TV is connected to WiFi with strong signal.  Turned off TV and back on but no change.  What are next steps?

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8 months ago

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user_21w3f6

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9 months ago

I'm having the same issue. 

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XfinityDena

Official Employee

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2.4K Messages

@user_21w3f6 I am sorry to hear your Rokus are not working at this time. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Is your Roku up to date? I would start by rebooting your modem. Ensure that Roku is linked to the same network as your Xfinity device. Once confirm can you reset your Roku account credentials and re-login. 

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8 months ago

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XfinityShawn

Official Employee

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962 Messages

8 months ago

@user_2py7s1 We can help you with your stream app issues. Are you receiving any error codes or messages? 

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