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UNC8185
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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37 Messages

Sunday, September 10th, 2023 6:56 PM

Closed

Roku tcl tv “xfinity stream” “error - 500”

Tried to use Xfinity Stream. Did not send authorization code and gave an error “Code - 500.  Followed above suggestions included reinstalling app to no avail.  TCL Roku TV.  Did not see “System Reset”.  Only saw “Factory Reset”.  Tried “Software Update”, but all were listed as updated.  Frustrated at inability to run this Xfinity app!  Any help will be appreciated.

Question

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Updated 

1 year ago

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UNC8185

Contributor

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37 Messages

1 year ago

Did get activation codes.  However, they did not work.  Thanks!

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UNC8185

Contributor

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37 Messages

1 year ago

It is now working!  Thanks!

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CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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