Visitor
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4 Messages
Roku Streaming issues fast-forwarding and stopping recorded shows
After the recent Xfinity app updates both of my Roku Pro Remotes and Roku streaming boxes, the remotes will not work properly while trying to use features like fast forward, rewind and stop during a recorded DVR show from the Xfinity app.. Almost like they lose connections with the app. Tried resetting the remotes and Xfinity app. I'm seeing this issue come up on many Xfinity users sites with no resolution to date. Remotes work perfect in any other app on the box. Help!!
user_226272
Visitor
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1 Message
19 days ago
same issues. I have3 different Rokus installed around my house and I experience the same loss of control when playing back recorded Xfinity programs. After playing back for maybe 30 or 40 minutes, the Roku can no longer stop, backup, or fast forward the recorded pgm. All I can do is hit the home key and come out of the playback. When hitting Resume going back in, I'm back to the beginning of the program.
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XfinityChelseaB
Official Employee
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1.7K Messages
17 days ago
Hello @911REWINDER, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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silvermisths
Visitor
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1 Message
15 days ago
I to am having this same issue for last month or two ver 8.1 build 2
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911REWINDER
Visitor
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4 Messages
14 days ago
A slight work around is when you want to use the playback functions on the remote and they are frozen while using the Xfinity app is to hit the large purple button in the center and that takes you to a settings screen then you can back out of that and it frees up the playback functions for a little while.
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stargeek23
Visitor
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1 Message
13 days ago
Same issue here. This is ridiculous.
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meyer1825
Visitor
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7 Messages
10 days ago
Same issues here for several weeks. I went out and bought a new Roku Stick and remote. Same problem exists.
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Richmond_police
Regular Visitor
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2 Messages
10 days ago
Does Comcast / Xfinity plan on fixing their app anytime soon? !!
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tjcash1
Regular Visitor
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5 Messages
8 days ago
Same here. I have Roku Ultra, watching a saved program on Xfinity Stream DVR. The first 30 minutes, I could FF. Then all of sudden I can’t FF anymore! Happened the other night too. And I’ve reset restarted plugged unplugged closed one eye, and still can’t get it to FF through the whole show! What the heck?
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