Visitor
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1 Message
Roku Streaming issues fast-forwarding and stopping recorded shows
After the recent Xfinity app updates both of my Roku Pro Remotes and Roku streaming boxes, the remotes will not work properly while trying to use features like fast forward, rewind and stop during a recorded DVR show from the Xfinity app.. Almost like they lose connections with the app. Tried resetting the remotes and Xfinity app. I'm seeing this issue come up on many Xfinity users sites with no resolution to date. Remotes work perfect in any other app on the box. Help!!
user_226272
Visitor
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1 Message
5 days ago
same issues. I have3 different Rokus installed around my house and I experience the same loss of control when playing back recorded Xfinity programs. After playing back for maybe 30 or 40 minutes, the Roku can no longer stop, backup, or fast forward the recorded pgm. All I can do is hit the home key and come out of the playback. When hitting Resume going back in, I'm back to the beginning of the program.
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XfinityChelseaB
Official Employee
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1.6K Messages
3 days ago
Hello @911REWINDER, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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silvermisths
Visitor
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1 Message
8 hours ago
I to am having this same issue for last month or two ver 8.1 build 2
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