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911REWINDER
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9 Messages

Tuesday, April 15th, 2025

Roku Streaming issues fast-forwarding and stopping recorded shows

After the recent Xfinity app updates both of my Roku Pro Remotes and Roku streaming boxes, the remotes will not work properly while trying to use features like fast forward, rewind and stop during a recorded DVR show from the Xfinity app..  Almost like they lose connections with the app.  Tried resetting the remotes and Xfinity app.  I'm seeing this issue come up on many Xfinity users sites with no resolution to date. Remotes work perfect in any other app on the box.  Help!! 

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4 months ago

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911REWINDER

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9 Messages

4 months ago

  • I DID THIS FIX TO MAKE THE APP WORK NORMALLY.
  • Removed xfinity app from Roku TV.
  • Restarted the roku TV using restart feature (also tried turning device off/on).
  • Added xfinity app back, relogged in
  • Checked for Roku system updates, system is already up to date 
  • Cleared cache and data on roku device by resetting network connection 

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Accepted Solution

911REWINDER

Visitor

 • 

9 Messages

4 months ago

  • I DID THE BELOW AND THE APP IS NOW WORKING NORMALLY FOR ONE WEEK.
  • Removed xfinity app from Roku TV.
  • Restarted the roku TV using restart feature (also tried turning device off/on).
  • Added xfinity app back, relogged in
  • Checked for Roku system updates, system is already up to date 
  • Cleared cache and data on roku device by resetting network connection 

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XfinityAngie

Official Employee

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1.9K Messages

 

911REWINDER, Thank you for sharing what worked. Let us know if we can help in any way. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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user_226272

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1 Message

4 months ago

same issues. I have3 different Rokus installed around my house and I experience the same loss of control when playing back recorded Xfinity programs. After playing back for maybe 30 or 40 minutes, the Roku can no longer stop, backup, or fast forward the recorded pgm. All I can do is hit the home key and come out of the playback. When hitting Resume going back in, I'm back to the beginning of the program.

 

1

meyer1825

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7 Messages

As suggested by another person on this thread…I tried hitting the okay button on the remote centered between the arrows…and I regained control of the rewind, fast forward, and pause! 

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4 months ago

XfinityChelseaB

Official Employee

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1.9K Messages

4 months ago

Hello @911REWINDER, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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911REWINDER

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9 Messages

Is Xfinity / Comcast going to fix the app anytime soon? 

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4 months ago

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911REWINDER

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9 Messages

@XfinityChelseaB​ I tried contacting you shortly after you posted but no reply in the direct chat.

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4 months ago

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XfinityEricB

Official Employee

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2.5K Messages

 

911REWINDER We did post a reply in direct messaging, and I apologize you didn't get it for some reason. I'll copy and paste it again to see if you get it this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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meyer1825

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7 Messages

@911REWINDER​ 

As suggested by another person on this thread…I tried hitting the okay button on the remote centered between the arrows…and I regained control of the rewind, fast forward, and pause! 

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4 months ago

0

silvermisths

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1 Message

4 months ago

I to am having this same issue for last month or two ver 8.1 build 2

2

XfinityPaula

Official Employee

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1.6K Messages

Hello silvermisths! Thank you for sharing your app version with us. I'm sorry to read that you and so many others have been dealing with the trouble with using the app and playing back programs. Are you also using a roku pro remote with a Roku streaming box? I love using the Xfinity Stream app myself at home since it is so convenient, and we have a roku TV. So far I have not had an issue with the remote communicating with the TV while using the Xfinity stream app, so I'm curious is that is part of the issue. I would love to dig into this for us with our teams to help get things working again as they should be. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

meyer1825

Visitor

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7 Messages

@silvermisths​ 

As suggested by another person on this thread…I tried hitting the okay button on the remote centered between the arrows…and I regained control of the rewind, fast forward, and pause! 

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Reply

4 months ago

911REWINDER

Visitor

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9 Messages

4 months ago

A slight work around is when you want to use the playback functions on the remote and they are frozen while using the Xfinity app is to hit the large purple button in the center and that takes you to a settings screen then you can back out of that and it frees up the playback functions for a little while. 

1

meyer1825

Visitor

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7 Messages

THANK YOU!! It worked!

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4 months ago

stargeek23

Visitor

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1 Message

4 months ago

Same issue here.  This is ridiculous.

2

XfinityLinda

Official Employee

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2.1K Messages

@stargeek23 Thank you for connecting with us about your concerns with your Roku devices. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

meyer1825

Visitor

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7 Messages

@stargeek23​ 

As suggested by another person on this thread…I tried hitting the okay button on the remote centered between the arrows…and I regained control of the rewind, fast forward, and pause! 

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4 months ago

0

meyer1825

Visitor

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7 Messages

4 months ago

Same issues here for several weeks.  I went out and bought a new Roku Stick and remote.  Same problem exists.  

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Richmond_police

Regular Visitor

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2 Messages

4 months ago

Does Comcast / Xfinity plan on fixing their app anytime soon? !!  

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XfinityShawn

Official Employee

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1.8K Messages

 

Richmond_police What specific issues are you currently? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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4 months ago

0

tjcash1

Regular Visitor

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5 Messages

4 months ago

Same here.  I have Roku Ultra, watching a saved program on Xfinity Stream DVR.  The first 30 minutes, I could FF.  Then all of sudden I can’t FF anymore!  Happened the other night too.  And I’ve reset restarted plugged unplugged closed one eye, and still can’t get it to FF through the whole show!  What the heck?

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