Contributor
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20 Messages
Roku issues AGAIN
I am unable to watch any Xfinity programming on my Roku Express. It was working fine snd then BAM - get a message that streaming is unavailable. I restarted my Roku - same problem. I then removed the Xfinity app and when I tried to reinstall it - I now get a message that I must be on my “home network” … I AM HOME. I am in my craft room IN MY HOUSE. I am attached to my HOME NETWORK. This is unacceptable. You guys need to fix this app problem immediately. I am over all the issues we gave with your apps on various devices. FIX IT or you lose a 20+ year customer.
Accepted Solution
XfinityBrianH
Official Employee
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855 Messages
8 months ago
@Anon13718 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_axc1kr
3 Messages
8 months ago
I have the same issue. Ugh. Bought a new Roku stick because I thought it was defective. New stick doesn’t work eithrt
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m_bowers2010
Visitor
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2 Messages
8 months ago
i am hardwired into the xfinity modem with my roku and same issue. xfinity app worked fine until a couple days ago and now states I need to be on xfinity network. I am. Checked for roku updates, tried wireless connection to wi-fi, powered off and on. app just states I have to use tv, smartphone, tablet. what about roku?
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Shermo_6
Contributor
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196 Messages
3 months ago
Also get error when trying to use stream through roku streambar 9102x, saying I need to be on home network, error tvapp-00101. I am not at home account address however Xfinity support says I should be able to stream on this roku device away from home. Any suggestions?
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