ROKU, HBO GO

It seems that while so many are rightfully disappointed that HBO Go is not available on the Roku, they may be forgetting that it is not alone. Comcast is not discriminating against the Roku. It is discriminating against large screens. They do not want their customers to view HBO Go on a screen bigger than 10 inches unless it is connected to a computer. I am a beneficiary shareholder and I intend to fax every executive I can find about this issue.

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@wchillman wrote:

This is getting to be funny. I just posted "NETFLIX SUPER HD??" and they locked down the entire thread. I think I'm hitting a sore spot with them.

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Perhaps it might be because this forum deals with the XfinityTV Website specifically (and Xfinity TV in general), wheras anything related to Netflix would really not be relevant to the Xfinity TV Website, or even the Xfinity TV service in general, and thus wouldn't really be a place for a discussion relating to that?

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@ATCDAV wrote:
It is relevant but belongs in the Internet forum not TV forum. It is also relevant in that it shows once again Comcast not providing a service to customers that the competing ISPs provide. Another example of anti customer policies. Allowing SUPERHD is zero cost to comcast

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Oh, it likely is relevant, but at least not really in the TV related forums here, thus likely the whole thing with what might have happened to those threads.

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@rog286713 wrote:

you will get no comment from comcast here regarding that.  if you have an xbox 360 you can do it, I surmise they signed an exclusive agreement with them to only go there.  you can also see that none of the comcast apps work on roku or any smarttv nor does the hbogo app authenticate on any smarttv like samsung, I wonder why.

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Control and money. 

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@Muneraven wrote:

WIth the amount of money I pay Comcast every month I should not have limits on how I view my HBO to Go.  I mean really?  It worked fine when I had DIsh.  At my house we are seriously wondering why we ever switched to Comcast.  We thought it would be more convenient to have one bill for both internet and TV, but we didn't figure on second-rate service.  We're thinking of switching to Dish for TV and seeing if there isn't another option for Internet in our area now. 

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I switched from Dish to Comcast for a total of 5 weeks last fall--and ran back to Dish as the catastrophic failures with Comcast continued to pile up. I picked up the Hopper service (2 Hoppers, 2 Joeys) when I subscribed to Dish, have more channels, live streaming on any device anywhere, truewhole home DVR service, and pay 1/2 what I paid to Comcast for less.  I do still have Comcast for internet though--currently the options for high speed are limited in my area. 

The Xbox 360 does not have access. It is just like the Roku. When you attempt to activate you will not find Comcast in the list of providers so you can not authenticate. They have chosen not to allow HBO Go viewing on big screens unless you are willing to connect your PC to your TV

I sent an email to corporate, which generated a call from the local escalations department. The lady was nice but completely clueless about the situation. They decided to push the issue and have a tech support supervisor call me like that would be helpful. At first the guy tried to convince me that it would work on the Roku and 360 until I made it very clear I knew exactly what was talking about. Then I got the same line that another poster heard two years ago. It was all very insulting. I am seriously considering a provider switch.

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@puregenius wrote:

The Xbox 360 does not have access. It is just like the Roku. When you attempt to activate you will not find Comcast in the list of providers so you can not authenticate. They have chosen not to allow HBO Go viewing on big screens unless you are willing to connect your PC to your TV

 

I sent an email to corporate, which generated a call from the local escalations department. The lady was nice but completely clueless about the situation. They decided to push the issue and have a tech support supervisor call me like that would be helpful. At first the guy tried to convince me that it would work on the Roku and 360 until I made it very clear I knew exactly what was talking about. Then I got the same line that another poster heard two years ago. It was all very insulting. I am seriously considering a provider switch.

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Pretty sure it's been supported on the Xbox since about a year ago: http://www.theverge.com/2012/4/9/2937174/hbo-go-app-xbox-360-comcast-xfinity-availability

If Comcast really wanted to bring an incentive to the table (especially in my area where digital service is very limited) they would create an App for Roku like Time Warner has -- 300 channels streaming -- but instead here the only thing offered is the digital starter -- with the phone company going fiber it would give comcast a huge push in the market