Tue, Nov 1, 2011 10:00 AM
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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10 y ago
Just one more request to the Channels Dept., or whoever can make things happen. We are all paying for HBO through Comcast already. Please don't restrict the way we access our subscriptions. There are other options out there us.
That has nothing really to do with this. Roku is just another device... The problem is that it's not on their priority list. The only thing that is going to make this work is enough people need to complain. Maybe Roku can suggest a well known industry spokesperson and I'm sure that enough coverage will get them off their bu*t. I'm not much of a social media person but I'll join the crowd if someone can start some sort of "I'm P*ssed with Comcast" facebook and twitter movement, that seems to get attention these days.
Comcast has already joined with microsoft. This may be why comcast is not going with Roku.
I called Comcast this morning and after talking a being transferred twice by people who didn't understand what I was talking about, I was finally transferred to a gentleman who did. Comcast will be establishing the service sometime in the 4th quarter; so by the end of the year we should have the service..
I also went out and bought a Roku in anticipation of watching HBO GO on it.
I got the info directly from Comcast's website:
I already got a reply to my email requesting HBO GO be added to Roku.
"First, let me point out that while the link you have provided is on the Comcast website, it is not an official Comcast press release. The article was written by the Associated Press and does not mention Comcast at all in the story. This feature is not currently available through Comcast Xfinity."
My email is being forwarded on to the "appropriate management and marketing teams for further review".
I think I'm going to head over to Twitter.
Just adding my voice. I called the main number and left a voice mail. I have written a letter. I spent time on chat with two different reps (who are generally great btw but really didn't get what I was asking them to do). And I emailed as suggested above. And I tweeted about it, to Comcast Cares. Suggest everybody else do the same.
Scroll back in this forum thread. The main address and phone number of Comcast is listed. The way to send an email is mentioned. If enough of us do it maybe they'll listen.
And yes I saw the post about MAYBE we'll see it in the fourth quarter (i think its already the fourth quarter, and its not here yet). I can't rely on third hand comments that might be repeating inaccurate information anyway. If Comcast wants to announce they're going to support it they can go ahead and do that.
I just sent an e-mail, if there's anything else that anyone would recommend to get Comcast moving on this issue faster, I'll join in, I find this incredibly frustrating, as soon as I heard Roku was going to add HBO to Go I went out and got one, now I find out that Comcast is going to be the stumbling block here and for what reason? Comcast isn't supporting the streaming of HBO content, this isn't going to be any kind of strain on their resources. Why do they even need to give permission? Comcast, get out of the way here!
It's already hitting the press, see http://gigaom.com/video/hbo-go-for-roku-comcast-directv/
Complaining on this forum doesn't get anywhere as this is really for support issues. Like I previously mentioned, we need to find an industry leader to make a point of this. Comcast is such a huge company that they most likely could really care less about the Roku even though it's a big deal to us. I'm sure that enough people tweet and FB about this, it may get noticed. Posting on various industry blogs is very important too. I'm at work right now but there are some good tech news streaming channels (Geek something?) on Roku that would be good to reach out to also. Roku could also be helpful by directing users to locations to compalin but I doubt they would do that? Let's see... how many Roku's have been sold and how many are paying HBO-Comcast customers?? This is what drives the nail
Does anyone have the contact information or email where we should send our view/complaint? I already tweeted their rep but I want to do more.
Talk about setting the stage for cord-cutting...when Comcast shuts out services like this, all it does is make me look for other ways to get them. Dish Network seems the most obvious since Comcast is somewhat of a monopoly in my area.
I have a feeling this plays into their Xfinity On Demand play, which only offers a limited selection of the HBO programming I pay $15+/month for.
This is another thing to weigh on my mind every month I get that $167 bill. For their own sake, I hope Comcast figures this out before I do.
Well, that's a shame. I added HBO just so that I could access the old episodes through my Roku player and catch up to the current seasons. Guess who just canceled his HBO subscription? This guy. Brilliant Comcast, Brilliant.
HBO Go offers all of the old episodes of its shows, that aren't available OnDemand.