ROKU, HBO GO

everyone here is experiencing that. thats why these posts are here. But complain if you want. comcast doesnt care.

The least they could do is give us any kind of response. It's so funny to see the admins reply to EVERY other thread and completely ignore this one. 

Every day we’re working to make Xfinity TV programming available to our customers in more ways on all types of devices.  We will continue to work with our partners to deliver even more choices to our customers in more places.

Once I have an update to report, I will post it on this thread. At this time though, there is no further information.

Sorry ,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Again same MO, Comcast will just ignore what they don't like, eventually we will give up.  Why? Because Comcast does not care.   There is no good reason presented to me from any associate for the absence of Hbogo on Roku. In fact, most of the associates are misinformed, (I've been told: yes its available on Roku, No its not available on Roku but will be soon, and Huh?) poorly informed customer service. "Chats", are no better.  So now I live with a Hodge podge  of boxes with, Xbox in the basement, great for hbogo. Roku in den and bedroom, limited to netflix and crackle. Finally, Comcast Dvr in main family room, limited on demand service, and just a ridiculous feeling that I am foolish to be paying  big money every month for this ludicrous configuration.  As I said before, presented with the  Ability to use a different provider, who could unify my needs, and I will be a memory for Comcast faster than high speed rail.  Technology will catch up.  The day Hbo offers their service without being tethered to archaic cable provider, and like a falling house of cards the game will be over for this uncaring company.

I'm sorry, but that is not a satisfactory answer. You can talk in generalities all you want, but Comcast has stated publicly that it does not intend to support HBO GO on Roku.  It is unclear what those reasons are

They can't be related to "security" issues, since I can go to HBO GO on Roku and watch the free previews.  Presumably, any security issues would apply to watching these clips as well as the other content I can't access. (Also, I can believe that Verizon FIOS or others that allow HBO GO to be accessed on Rokus are less security conscious than Comcast.)  If the issues are not security issues, they have to be monetary issues.  Is Comcast trying to charge Roku for access to HBO GO?  If so, why not just charge customers who want access to HBO GO on Roku an additional $1/mo.  (Note: to get HBO GO on the Xbox, you need a subscription to Xbox live.  I assume that Comcast is taking a cut for allowing access to HBO GO on the Xbox or is getting some other value from Microsoft, with which it already has a business relationship.

The only people you are hurting are your HBO customers and (to a lesser extent) HBO. I have been tallying up how much time I spend watch HBO on TV, including on demand. The movies I am interested in I have already seen in theaters or on DVD (thank you, Redbox).  That means I am really spending about $20/mo. to watch one or two hours of original programming (like Game of Thrones).  I don't think that's a great way to spend my money.  On the other hand, if I could get access to the full line of programming on HBO GO, which is much more comprehensive than HBO on demand (every epsidode of every good series, with some interactive material), I would not even consider dropping HBO. 

No other cable company is paying a fee to Roku to carry HBO GO, and HBO has been pushing cable companies to use HBO GO (including on the Roku).

The moral is "Pigs get fat, hogs get butchered".  Streaming is the way of the future (as your pitiful "Streampix" shows).  If you don't get your act together, I will drop HBO (for which you are paid a fee) and wait for HBO GO to move to a streaming model, for which you will receive nothing.

I completely agree.

Roku is the solution!

typical corporate response, saying basically nothing.  I wonder how many people had to sign off on Comcast Joe's wording. 

Pretty obvious to all what is going on here, Comcast doesn't see the $$ in 'allowing' HBO Go to be accessed via Roku.  I don't fully understand the technology, but it appears to me that HBO and Roku do all the heavy lifting and Comcast simply has to 'allow' their subscribers the access.  Face the fact Comcast - HBOtoGO is much, much better than your awkward on-demand application.

Considering how many other (smaller) cable companies are allowing the access, it does appear that Comcast is simply throwing their weight around.

This thread is awesome.  We need to keep at it, and all of us should make promises to ourselves to consider and keep looking out for competitors to Comast.

On another note - what this situation reminds me of is the music industry and the start of (legal) song downloads years ago.  A new technology has arrived that raises the customer experience.  The Roku is awesome, and allows us to avoid the inferior on-demand services (Xfinity has less content and a very slow, awkward interface).  Instead of embracing devices like Roku and moving forward with them, Comcast would rather attempt to keep control of content and limit our options at our expense.  Comcast comes kicking and screaming when it comes to customer value - anyone remember when they tried charging us $5 for each episode of the Office until NBC started offering it for free?

Wake up Comcast.  Greed is not (always) good.

engadget is reporting Comcast may finally be allowing HBO GO through the Roku.

Happy days indeed!  If this happens, I will definately keep Comcast and HBO.

http://www.engadget.com/2012/05/16/hbo-go-on-roku-samsung-and-xbox-opens-up-to-time-warner-and-po/

Engadget looks to be wrong.  Time Warner Cable IS now supporting HBO Go on ALL DEVICES (go to hbogo.com/activate to see), but still nothing for us Comcast people.  I can't believe that Comcast continues to allow our HBO Subscriptions to be de-valued;  DirecTV, while they don't support Roku, DO support Samsung TV access of HBO Go, so currently Comcast is providing the LEAST bang-for-the-buck of any provider.