sandyandy's profile

New Poster

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2 Messages

Tue, Nov 1, 2011 10:00 AM

ROKU, HBO GO

I have HBO GO on the computer and on my iPad.  I really want it on Roku, too.  Any chance of that???

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Responses

Frequent Visitor

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10 Messages

9 y ago

Same here...got really excited to see HBO Go on my new Samsung smart tv.   Then I found out that Xfinity users cannot get HBO Go.

 

Really disappointed.

 

My wife and I just had a baby and waited months to start watching the recent Boardwalk Empire seasonWent on HBO Xfinity on demand last night...and NO BOARDWALK EMPIREThey have dead series like the Sopranos, Entourage, the Wire...but no Boardwalk.

 

The season just ended in December....what's the use of On DemandI can watch it on HBO GO...but my wife and I are not going to huddle around an IPAD screen.

 

Ridiculous....and don't even get me started on the ESPN Watch app...no Xinfity either.

 

This better be fixed soon....

 

Darren

New Poster

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1 Message

9 y ago

I now a Samsung 3D smart tv in the living room, a Roku box on my TV in the bedroom, AND subscribe to HBO via Comcast ... and do not have the ability to have HBO Go on my TV's. This is incredibly frustrating that this service is not supported by my (only choice of a) cable company. I really would like to be able to watch this content on my TV(s) without having to hook my laptop up every time I want to watch HBO Go. This is content that I ALREADY pay for.

 

PLEASE, Comcast, just let us access this content.  

New Poster

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1 Message

9 y ago

Why are Comcast users not able to access the HBO GO app recently released for Samsung TVs? When will this be resolved? I know we can access it online or through the xfinity tv app but there isn't an xfinity tv app for Samsung tvs and I don't have a computer right now that I can hook up to my tv.

This is frustrating. Verizon and many other customers now have a feature that I don't simply because Comcast is being difficult. What is the deal???
tw98056

Contributor

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42 Messages

9 y ago

As many others here have suggested, nobody at a high level at Comcast reads these posts!  I guess it feels good to vent your frustrations here for the rest of us to read.  Social media such as Facebook and Twitter get's the point across as thousands viewers on those types of media get lot's of attention.  Remember a few months back how the banks tried to add fees and Netflix got hammered???  What Comcast is doing here is dead WRONG and this isn't the best forum to complain to get the most attention.  Has anyone started any threads on FB or Twitter yet about this?  If so, please post a link and I'm sure everyone here will join in!  Good to know that it's not only Roku users that are getting the same treatment!  

tw98056

Contributor

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42 Messages

9 y ago

Hey bgamman... I posted a detailed gripe on your FB page, now everyone else needs to do this same here!

Regular Contributor

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100 Messages

9 y ago

Sorry to say not a tech issue, Comcast, DirecTV and TWC only have to tell HBOGO to allow us to register Roku's and now Samsung Smart TV's and that would be it. The programming/Tech side has been done by Samsung, Roku and HBO these cable/sat companies only have to OK us to have access.

Frequent Visitor

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10 Messages

9 y ago

Posted on Xfinity's facebook page...here's the dialogue:

 

I think the response if flawed for these reasons...

1:  The Samsung 8000 is a smart TV with flash

2:  The IPAD is not flash and HBO Go and Xfinity apps work fine

 

  • Xfinity:  HBO Go will only work with flash-enabled Samsung Smart TV's

    At CES 2012, Samsung and Comcast announced that the Xfinity TV app will launch on select 2012 model flash-enabled Samsung Smart TVs. At launch, the app will provide Xfinity TV customers access to a wide selection of On Demand movies and TV shows from top networks and studios, directly from their TV set.
  • Me:  I believe the Samsung 8000 is flash enabled. The app works fine with Verizon and others...just not xfinity. Plus....the iPad is not flash and HBO go (and xfinity app) works fine.

 

Frequent Visitor

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5 Messages

9 y ago

Still waiting Comcast!

 

Periodically somebody posts how its coming 'any minute now'.  The last time I read a post like this it was coming in December.  Checking again two months later I see a couple more posts like this.  I'd say ignore these posts, its not coming until it actually shows up.  Everything else is just an attempt to make you stop complaining.

 

It used to be they were just blocking HBO Go on my Roku.

 

Now they're also blocking it on my Samsung TVs.

 

Soon enough I expect they'll also be blocking the expected Showtime app on both those platforms.  Going forward I assume more and more of the ways we'd like to view the content WE PAY FOR will be blocked by Comcast.

 

If you think this is the way to keep us paying for your service Comcast, YOU'RE WRONG!  For one, I have cancelled HBO as a result of this. 

New Poster

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2 Messages

9 y ago

Another call for Comcast/Xfinity to let HBOgo work on Roku. They already allow iOS devices, computers and XBOX/Playstation devices to use the app. I don't want a gaming console, don't want an iPad, I already own a Roku, and I'm an xfinity and HBO customer. Why is comcast trying to push me towards buying one of these other devices?

 

Comcast/Xfinity may soon learn that trying to stand in the way of what PAYING customers want at the intersection of technology and entertainment will start to hit their bottom line.

 

Interestingly, Verizon Fios in my area does allow HBOgo on the Roku. The $99/mo for two yrs they've been offering is starting to look more and more attractive.

Regular Visitor

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2 Messages

9 y ago

----SORRY. DUPLICATE POST---

Contributor

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34 Messages

9 y ago

this list will be deleted very quickly...

Regular Visitor

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4 Messages

9 y ago

I'm sure it will be deleted.  I've noticed that Comcast has been deleting other posts on this thread.  Specifically one someone posted pointing to Comcast's Facebook page encouraging people to comment on their lack of support for HBO Go on Roku and other devices.

New Poster

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1 Message

9 y ago

I have been anxiously awaiting the release of the HBO Go app on my Samsung TV.  It will allow me to access much more content than is available on On Demand.  It finally showed up on the TV menu last night and when I went to access it, Comcast/Xfinity was not a listed provider.  It said to contact my provider if they were not listed.  Very frustrating!

 

Why is this functionality not available through Comcast and when will it be?  Anyone have any inside scoops?

New Poster

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1 Message

9 y ago

I just spent 30 minutes activating HBO Go account too.  It said it was ready for use.  Then I entered the HBOGO/activate and selected Samsung TV, and Comcast isn't listed as provider.  How can that be?  I just activated my HBOGO account using all my comcast info?

 

If Fookatook is frustrated, listen to this:  I also pay for HBO on a Time Warner Cable account at my second home, and they are not listed either!!

 

Comcast:  please tell us this is just a temporary techincal delay?

Frequent Visitor

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5 Messages

9 y ago

Both my parents are AT&T subscribers. I think I'll be dropping HBO from Comcast once I go beyond the trial period and just give my parents money to have them subscribe so I can just have HBO GO on Roku (which would make live HBO pretty much unnecessary. The right money goes to the right companies (those actually delivering on the premium we expect) and cuts Comcast out entirely. They may not listen, but at least I get what I pay for.

 

Comcast is fumbling on this issue in a major way, resisting innovation. Just connect with a friend or family member who does have AT&T or other Roku friendly service and leave the gravedigging up to Comcast.

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