user_gb7q18's profile

New Poster

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4 Messages

Sunday, November 2nd, 2025 7:44 AM

Rewind/Fast-forward issues with Xfinity Stream app on LG TV

Within the last few weeks, I continue to have an annoying lag invoking functions on the “rewind/fast-forward” menu when the timeline is displayed at the bottom of the screen. (I have been using Xfinity Stream app onLG for several years.) It can take 2-3 seconds for the cursor/highlite to respond.

Further, recently, rewind and fast-forward always return to the point where I invoked them when I hit Play again, even though the timeline display shows them moving appropriately.  I work around this very unsatisfactorily by: Fast-forwarding past the point I want to stop, then Rewinding briefly back to the point I want to stop, then hitting Play. (Or, conversely, Rewinding to just before where I want to stop, then briefly Fast-forwarding up to the point I want to stop, then hitting Play.)

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Official Employee

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2.1K Messages

20 days ago

Hello and welcome to Comcast @user_gb7q18. I am sorry to hear you are having troubles with our Xfinity Stream App. Now we do have only some LG models that are compatible with our APP. Have you made sure that the app has been updated?

(edited)

New Poster

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4 Messages

18 days ago

Yes, Xfinity Stream app is up-to-date: I deleted it and reinstalled.  I am still experiencing both the “lag” issue and forward/rewind positioning issue.

Official Employee

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3.8K Messages

Good morning! Have you rebooted your modem @user_gb7q18

(edited)

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