Why do all of you always ask about X1 when I only stream?  The TV is new enough that this has never happened before. Most important research shows this is a KNOWN Xfinity issue. Your tech team needs to fix this.

X1 playback and Xfinity Stream are connected within our systems, which is why we are asking for that clarification. If the issue is present with both, this would point to a larger issue for us to tackle. We'd love to assist further with personal account troubleshooting and reporting to our advanced teams as needed. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

First, not going to start over re-explaining this. Second, since this is a known issue that you seem unaware of, troubleshooting one account seems useless. Just fix the entire streaming DVR.

Well there you go. Read below. Others having the same issue. They are getting nowhere with customer survice/chat.

Thanks for confirming I am not the only one. 

@user_7mgy20

Thanks for reaching out to us. In regard to the Xfinity Stream app, you can rewind cloud DVR recordings on demand, but you can't rewind live TV. If you're looking to be able to pause Fast forward live TV, you need to take advantage of using our X1 DVR.

With our new simplified TV plans, you can actually get the DVR free, as it's included with our simplified TV plans as well as 300 hours of cloud DVR storage,

This is not my issue.  My issue is not being able to fast forward DVR recordings until the recording is completed.  While it is still recording, if I try to watch, it will not allow me to fast forward 

@XfinityOrlandoM​ You have the issue completely wrong. And I have 300 hours of DVR.

Everything I described was possible on Streaming App before. I could always Rewind and Fast Forward while recording. It just started going back to beginning on both about a month ago.

Good morning @user_7mgy20 we would be happy to troubleshoot your account with you. We would need access to your account to troubleshoot.

To move forward with troubleshooting, please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

User AL2022 is what you show me as above

I can list my existing ticket number from a month ago here if you need it

Your system keeps showing me as a different user

I sent a direct message as requested 3 hours ago and there has been no response 

of course, that's xfinity

It has now been 8 hours since I sent the direct message you suggested.  No response.  

@user_xvznzq​ you are replying at the wrong spot. You need to reply right under an xfinity response.

@sayheykid​ I will try that. But will the restored keep recording?

No. You have to start a new recording where the initial one left off. 

@sayheykid​ then what's the point?  You cannot keep fast forwarding bit by bit to live. You have to go to the new recording which has the same problem.