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user_7mgy20
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45 Messages

09/30/2026 10:09 PM

rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV

Now when I try to do so it goes back to the beginning of the show.

Sources tell me this is a known Xfinity issue.

Despite Topic below this is not about the website.

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47 minutes ago

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XfinityAlfonso

Official Employee

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2.9K Messages

19 hours ago

Hello user_7mgy20 Does this recording behave the same way when accessing this from the X! cable box or other devices, or is this only happening on your Smart TV? What brand/make is the TV, and is this a newer or older device? 

 

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user_7mgy20

45 Messages

Why do all of you always ask about X1 when I only stream?  The TV is new enough that this has never happened before. Most important research shows this is a KNOWN Xfinity issue. Your tech team needs to fix this.

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18 hours ago

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XfinityAlfonso

Official Employee

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2.9K Messages

X1 playback and Xfinity Stream are connected within our systems, which is why we are asking for that clarification. If the issue is present with both, this would point to a larger issue for us to tackle. We'd love to assist further with personal account troubleshooting and reporting to our advanced teams as needed. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 hours ago

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user_7mgy20

45 Messages

First, not going to start over re-explaining this. Second, since this is a known issue that you seem unaware of, troubleshooting one account seems useless. Just fix the entire streaming DVR.

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18 hours ago

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XfinityAmandaB

Official Employee

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3.5K Messages

 

user_7mgy20 I apologize, but there is not currently a known issue matching what you are describing. We do have a list of reported/known issues that is actively being addressed by our engineering team, and currently there are no DVR fast-forward or rewind issues. That is why we started the line of questioning and requested that you reach out in private. If other members are also having the same issue, we recommend that they reach out as well, so it can be a documented known issue if we are not able to resolve it for you. I look forward to working with you in private so we can better assist you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 hours ago

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user_7mgy20

45 Messages

Well there you go. Read below. Others having the same issue. They are getting nowhere with customer survice/chat.

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12 hours ago

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User_AL2022

Frequent Visitor

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10 Messages

16 hours ago

I am having the same issue.  When I try to watch a recording that is still in the process of recording, for example a I start recording a football game at 7pm and then try to start watching it at 7:45 while it is still recording, it will not allow me to fast forward.  It starts playing the recording from 7pm, but every time I try to fast forward it restarts the program at 7pm.  This has been going on for over a month.  I've used your chat multiple times, spoke with multiple people, was promised call backs that never happened and the issue is still not resolved.  Yes, I've tried deleting and reloading the App...it is a problem across multiple devices, not just my Samsung TV.  

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user_7mgy20

45 Messages

Thanks for confirming I am not the only one. 

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12 hours ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

@user_7mgy20

Thanks for reaching out to us. In regard to the Xfinity Stream app, you can rewind cloud DVR recordings on demand, but you can't rewind live TV. If you're looking to be able to pause Fast forward live TV, you need to take advantage of using our X1 DVR.

 

With our new simplified TV plans, you can actually get the DVR free, as it's included with our simplified TV plans as well as 300 hours of cloud DVR storage,

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_xvznzq

Visitor

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15 Messages

This is not my issue.  My issue is not being able to fast forward DVR recordings until the recording is completed.  While it is still recording, if I try to watch, it will not allow me to fast forward 

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6 hours ago

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user_7mgy20

45 Messages

@XfinityOrlandoM​ You have the issue completely wrong. And I have 300 hours of DVR.

Everything I described was possible on Streaming App before. I could always Rewind and Fast Forward while recording. It just started going back to beginning on both about a month ago.

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2 hours ago

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XfinityJoe

Official Employee

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1.5K Messages

Good morning @user_7mgy20 we would be happy to troubleshoot your account with you. We would need access to your account to troubleshoot.

To move forward with troubleshooting, please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_xvznzq

Visitor

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15 Messages

1 hour ago

As requested I’ve direct messaged you and referenced my open ticket from weeks ago that never got fixed.  

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user_xvznzq

Visitor

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15 Messages

57 minutes ago

I’ve direct messaged you and referenced my open ticket from weeks ago that has never been fixed.  The problem is not with my tv.  Same issue happens when using my computer to try to watch online.  I think it worked with Firefox but not Chrome or w Xfinity app on tv

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