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user_7mgy20
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43 Messages

09/30/2026 10:09 PM

rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV

Now when I try to do so it goes back to the beginning of the show.

Sources tell me this is a known Xfinity issue.

Despite Topic below this is not about the website.

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4 hours ago

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XfinityAlfonso

Official Employee

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2.9K Messages

17 hours ago

Hello user_7mgy20 Does this recording behave the same way when accessing this from the X! cable box or other devices, or is this only happening on your Smart TV? What brand/make is the TV, and is this a newer or older device? 

 

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user_7mgy20

43 Messages

Why do all of you always ask about X1 when I only stream?  The TV is new enough that this has never happened before. Most important research shows this is a KNOWN Xfinity issue. Your tech team needs to fix this.

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16 hours ago

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XfinityAlfonso

Official Employee

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2.9K Messages

X1 playback and Xfinity Stream are connected within our systems, which is why we are asking for that clarification. If the issue is present with both, this would point to a larger issue for us to tackle. We'd love to assist further with personal account troubleshooting and reporting to our advanced teams as needed. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 hours ago

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user_7mgy20

43 Messages

First, not going to start over re-explaining this. Second, since this is a known issue that you seem unaware of, troubleshooting one account seems useless. Just fix the entire streaming DVR.

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16 hours ago

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XfinityAmandaB

Official Employee

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3.5K Messages

 

user_7mgy20 I apologize, but there is not currently a known issue matching what you are describing. We do have a list of reported/known issues that is actively being addressed by our engineering team, and currently there are no DVR fast-forward or rewind issues. That is why we started the line of questioning and requested that you reach out in private. If other members are also having the same issue, we recommend that they reach out as well, so it can be a documented known issue if we are not able to resolve it for you. I look forward to working with you in private so we can better assist you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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15 hours ago

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user_7mgy20

43 Messages

Well there you go. Read below. Others having the same issue. They are getting nowhere with customer survice/chat.

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9 hours ago

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User_AL2022

Frequent Visitor

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10 Messages

14 hours ago

I am having the same issue.  When I try to watch a recording that is still in the process of recording, for example a I start recording a football game at 7pm and then try to start watching it at 7:45 while it is still recording, it will not allow me to fast forward.  It starts playing the recording from 7pm, but every time I try to fast forward it restarts the program at 7pm.  This has been going on for over a month.  I've used your chat multiple times, spoke with multiple people, was promised call backs that never happened and the issue is still not resolved.  Yes, I've tried deleting and reloading the App...it is a problem across multiple devices, not just my Samsung TV.  

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