Retention Team

I contacted Xfinity because of stream app buffering and was directed to the chat option. “Anam” was the agent and told me my plan was a legacy plan.  Anam said the new “next-gen” plan which is the same price and same channels will fix the problem.  I agreed and he got back to me and the monthly bill would be more! So the plan they offered me to fix the problem with the plan they sold me costs more. Disrupt service in order to sell new service? What a great business plan.  I looked up the next-gen plan and it’s actually much less than what Im paying.  When I brought this up, Anam changed approach and attempted to fix my buffering issue.  Its still not fixed!  I’ve tried everything. All other streaming services are working fine. I was called a “loyal customer” multiple times.  I guess being a loyal customer doesn’t really matter