@user_wv019l Were you receiving a promotion where it was complementary for a period of time? What does your account status say when you login on the Peacock web site?
The promotion was for 2 years peacock premium. I started in June 2024. In the last few weeks when I try and get on peacock, it wants me to buy a subscription. I should not have to do this until June.
Hello user_wv019l, thank you for your post. We are here and happy to assist you. We will need some more information to look into this.
If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
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1 month ago
@user_wv019l Were you receiving a promotion where it was complementary for a period of time? What does your account status say when you login on the Peacock web site?
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