Remove Peacock Premium from my XFinity Account

This is not the feeling we want you to have, @user_zg4jvy. The Peacock subscription changes came with many questions, and we are here to help! It is so that if you receive Peacock Premium through NOW TV, Gigabit speed internet, or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time. I understand you're seeking to cancel the subscription, so you may resubscribe using another method so that you may upgrade. May I ask how did you sign up for Peacock before linking using Xfinity Rewards? The reason I ask is that if you sign up for Peacock through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity, and you can manage your Peacock subscription plan through your TV Box. This includes viewing, upgrading, downgrading, or canceling your subscription. If you signed up for Peacock directly with Peacock, you’ll be billed by Peacock and can use your existing credentials to log in on X1 or Flex. However, you’ll need to visit peacocktv.com to manage your subscription. Let's take a closer look at your account and work together toward a fix. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

So, I followed the instructions posted in the response from the Official Employee XFinity ThomasA, just to be let down yet again.  I followed his advice about a direct chat message and the response I received was:

They posted how they would hate to see you go because of the offer that was part of the Gigabit internet service.  They then posted their views on how Peacock is great because it has a ton of reality shows they watch.  (Yeah, but I bet they get to watch without ads!).  Then they want on to state their final result of how they could fix this.  I'm sure we are all waiting to here the fix.  The reply was, First, we can't remove this service as it's part of the internet plan you have.  If I really want the premium plus service, I would have to down grade my service.  Strange how I have had the Gigabit service for quite some time, but just recently added the Peacock premium with no warning that once I did I would not be able to make any changes and now I am left with leave XFinity all together or down grade my XFinity services.  They then went on to remind me how fortunate I am that the Peacock Premium is 100% free.  The only other suggestion is that I create a secondary e-mail and then sign up with Peacock Premium Plus directly.  However, this then gives me two separate Peacock accounts which I could later be responsible for both.  So XFinity ThomasA any other bright ideas.  I'd really love to hear from their Corporate Office - is this really what XFinity believes is the right way to treat their customers?  

X-Finity still refuses to cancel my Peacock Premium plan so that I can then renew my plan direct with Peacock so I can get the Peacock Premium Plus without ads.  Once you are linked with the Peacock plan X-Finity advertises as free you lose control of your Peacock account.  X-Finity is now listed as the biller on my Peacock account so it is like I don’t even own the account.  You are not able to cancel it or upgrade it. 

• But if I can’t cancel it – then what happens when this is no longer covered under X-Finity? Then do I get locked into paying for this service whether I want it or not.
• X-Finity officials have repeatedly advised me to simply create a second e-mail address that I can then sign up for a second Peacock account so I can get the ad-free plan. Not only would this be confusing to keep track of a second e-mail, but my fear is I could become liable for paying under both accounts since I still can’t cancel my X-Finity account. I personally feel it should be illegal for X-Finity to control this account.
• Another solution one X-Finity official advised – is that if I went down to the X-Finity store and got a new piece of equipment X1 Flex that I would then be able to control my Peacock account through there. Well now I have a piece of equipment that still shows I have no control over cancelling or upgrading Peacock. So that was another option that does not work.
• Third piece of advice from X-Finity official – Since Peacock comes with my Gigabit internet service the only way to cancel the subscription would be to downgrade to a lesser speed where Peacock is not included. Really – I have to downgrade my service. It’s my understanding my the X-Finity store is that I can’t make any changes to my plan or I will lose any discount package I have now.  So not only will I have a lower service, but could potentially pay more.  Oh yeah – but I can finally get to cancel Peacock.
• The only other option that has been offered – as I have noticed with others posts – X-Finity officials post stating they will help you, but to go to their messaging link. However, no solution is provided, but it might give the appearance that they may have resolved this. If my situation is resolved I will post that here otherwise it is to be assumed that no resolution has been found.
• I have seen other promotional offers by X-Finity - however, I will be fearful to ever link my account again!