2 Messages
Remove Devices From Xfinity Stream App
Hello I have 2 devices that have been added to my Xfinity streaming app. One is an Amazon firestick and the other, I don't know, but it was names 'Master Bedroom 2' I want to know how to remove devices because these devices have been watching 'On Demand' shows and charging my account. Please help!
XfinityChristy
Official Employee
•
1.5K Messages
11 months ago
@user_hwx3qz Thank you for reaching out about this concern. Have you had a chance to change your Xfinity ID password? I would also like to take a closer look at your account history including those charges to see how to best help with this. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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