1 Message
remove device from xfinity stream app
i’ve looked this up a million times and i’ve changed my password already can someone just remove the devices logged into my xfinity stream app. someone’s i don’t want using it is using it and i want them removed. i changed my password but it didn’t log anyone out. idk why there isn’t an option for this on the app like hulu
XfinityBenjaminM
Official Employee
•
1.4K Messages
1 year ago
@user_d8d821 Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Private Message with your full name and address? We can certainly see if this is something we can do from here. Changing the password is certainly a great step but if they are already logged in it's not likely to remove any users you don't want. Here are instructions on how to send us a DM incase you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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