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user_pam9fu
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09/03/2026 8:30 PM

Refund

Hi, I recently canceled my Xfinity service. My closed account shows a credit balance of $88.86. A $95.00 payment was withdrawn from my checking account on August 31.

Could you please confirm whether the $88.86 refund has been processed, where it will be sent, and the expected refund date? I would also like to know what accounts for the $6.14 difference between the $95.00 payment and the $88.86 credit.

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8 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

8 hours ago

user_pam9fu thank you for using the Xfinity Community Forums page to reach out regarding your account balance refund. Let's see what is going on with this balance together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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