Visitor
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2 Messages
Refund for NowTV since it hasn't worked with my newer LG TV
I have a 2025 LG OLED TV and went to streaming services in part because Xfinity and LG should work together. The error code is TVAPP-00195, "This package is not yet available on this device." They never have after hours being on the phone with Xfinity. I was eventually told this was an outage and it should be resolved in days. It never was. I've cancelled NowTV and will ask for a refund.
XfinityRaul
Official Employee
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2.8K Messages
11 days ago
@user_s7qizg Thank you for making us aware that you weren't able to use the NOW TV service on your LG TV. You may reach out to our customer support to request this credit by dialing this number 855-870-1311. You may also chat with our Xfinity Assistant by scrolling to the bottom of the page when visiting this link https://www.xfinity.com/nowtv.
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