Visitor
•
3 Messages
Recordings not showing on stream app
My recordings show on the TV but are not listed on the stream website. I have two completed recordings, and neither show up. I have logged out, cleared the cache, synced the DVR and they still won't load. This is happening on the phone app and Roku app as well. Very frustrating.
XfinityJohnG
Official Employee
•
3K Messages
5 hours ago
Thank you for reaching out about that problem with the recordings on the stream app, and for taking all of those troubleshooting steps already. If you are still experiencing issues with that, we will be happy to assist you from here. Are you running into that problem hen you are connected to your home WiFi, or outside with the stream app to go?
0
0