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ML579
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08/08/2026 2:12 AM

Recordings not showing on stream app

My recordings show on the TV but are not listed on the stream website. I have two completed recordings, and neither show up. I have logged out, cleared the cache, synced the DVR and they still won't load. This is happening on the phone app and Roku app as well. Very frustrating.

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1 month ago

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XfinityJohnG

Official Employee

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3.1K Messages

1 month ago

Thank you for reaching out about that problem with the recordings on the stream app, and for taking all of those troubleshooting steps already. If you are still experiencing issues with that, we will be happy to assist you from here. Are you running into that problem hen you are connected to your home WiFi, or outside with the stream app to go?

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ML579

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4 Messages

The issue is occurring on my home wifi. I thought it was fixed but it is doing it again. A show recorded last night but does not show up on any of the Stream apps (web, phone, Roku).

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1 month ago

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XfinityJohnG

Official Employee

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3.1K Messages

Thank you for confirming that you are on the home Wi-Fi. I will be happy to troubleshoot that issue from here for you. In order for me to run through those steps you will have to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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