pgm554's profile

Regular Visitor

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3 Messages

Fri, Jan 11, 2019 10:00 AM

Recorded web dvr shows and scheduling no longer visable on line through Xfinity portal

About 2 days ago ,my web DVR  shows would not play back

Yesterday all the funtctions ,including streaming TV weren't working and today ,regular TV recording DVR said I had no subscription.

The rest the home DVR  and all the functions and saved shows are working once again,but nothing is showing up on the saved or scgeduled app on the web portal.

The Comcast rep says it because of a court ruling ,but my understanding is that is when you try to record using the web portal and not with the regular dvr settings.

Anybody got a clue because Comcast sure doesn't.

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Responses

mvenanzi

Bronze Problem Solver

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2.4K Messages

2 y ago


@pgm554 wrote:

About 2 days ago ,my web DVR  shows would not play back

Yesterday all the funtctions ,including streaming TV weren't working and today ,regular TV recording DVR said I had no subscription.

The rest the home DVR  and all the functions and saved shows are working once again,but nothing is showing up on the saved or scgeduled app on the web portal.

The Comcast rep says it because of a court ruling ,but my understanding is that is when you try to record using the web portal and not with the regular dvr settings.

Anybody got a clue because Comcast sure doesn't.


Just the ability to set recordings is not available on the website. Seeing and playing saved recording and seeing scheduled recording are still availabe.

 

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