Regular Visitor
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3 Messages
recorded not playing using the xfinity app on my phone
I am trying to playback a recorded show. it shows that they are being recorded but when i try to playback a show it pops up with a window that says delete recording or go to recordings. I have shows recorded that i have watched before but now they wont play. I am able to stream live shows with no issue. This started a few days ago. nothing has changed on my end. Please help
XfinityDena
Official Employee
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2.3K Messages
11 months ago
Thank you for reaching our @captainvid I am sorry to hear your recordings are not playing back to you. I know I would be upset since I only get to record my shows as the TV is usually being used by the kids. Do you have a cable box? If yes are you able to watch the recordings there?
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captainvid
Regular Visitor
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3 Messages
10 months ago
the problem has gone away on its own. Xfinity must have found the problem
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