Visitor
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1 Message
Reaching a live agent is such a huge process and the wait time long
What is going on with Xfinity? Cant get anyone on the phone. have to look at text message pick something, still can talk to live person, end up on Chat , then they have to schedule a call. Takes forever, once they say they scheduled a call they give a a virtual code. Do not tell you how long you have to wait. I have now been in the process for 20 minutes and no call. The day before yesterday had a TV issue..the agent didnt have a clue..also need to change ID of one of my boxes and she couldn't do that on her end...she could find where on line I could do it myself. It took the next day advance tech to contact me ..then the call dropped and they never called back. Now going onto 1/2 hour waiting for call with chat still live. All I want to do is change my TV and what the options are . It is too hard to look and figure it out..I have 5 boxes..still waiting . This week I have spent 6 hours trying to get Xfinity to work for ME! Awful service.
XfinityChristian
Official Employee
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96 Messages
2 months ago
Hello @user_87bb88 thank you for creating a public post for assistance on our Xfinity Forums. I am terribly sorry to hear about the trouble you are having with changing your TV package. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today.
To get started, I have to ask that you please join me in a Direct Message so that I can locate and authenticate your account.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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