tjsepka's profile

Regular Visitor

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1 Message

Sun, Jan 3, 2021 7:00 PM

Re: Xfinity Stream SD channel programming aspect ratio on computer

I've found that as of 1/3/2021 the curent version of Firefox appears to work correctly, while Chrome doesn't.  I am using channel 484 displayed in both browsers.  Firefox is 16:9 and Chrome is 4:3.

Responses

Official Employee

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2.6K Messages

7 m ago

Hi there, tjsepka. I hope you're doing well and having a safe and happy new year so far. We really appreciate you posting  here for support and making us aware of the online/browser situation relating to the differences in resolution you're noticing. I imagine that you've confirmed you have the most recent version of Chrome, is that correct? Also to confirm - it sounds like this channel has come through with the appropriate 16:9 resolution setting on this exact device previously, is that right? Let us know, we're just working to narrow down the cause here. It's sort of an atypical situation that could be caused by a number of things. Either way, we're here to help! 

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