kara1006's profile

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Fri, Apr 26, 2019 3:00 PM

Re: Horrible Streaming Service

That's great but I have spent more time than I want to admit trying to get my streaming service back to the same operating condition it was two weeks ago.  No help, no support, no resolve.  I keep hearing from Xfinity staff that DEvO took over, but I have about 50% or less the services I had before.  Anyone else finding the same difficulties???

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Rustyben

Expert

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24K Messages

2 y ago


@kara1006 wrote:

That's great but I have spent more time than I want to admit trying to get my streaming service back to the same operating condition it was two weeks ago.  No help, no support, no resolve.  I keep hearing from Xfinity staff that DEvO took over, but I have about 50% or less the services I had before.  Anyone else finding the same difficulties???


what is Devo?

I am not a Comcast Employee.
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6 Messages

2 y ago

Xfinity/Comcast should have a super web sight but they don't. Aside from long buffering even page changes take forever. These "volunteers" are no more than a sheild for their engineers and employees from responding to us. Why don't Comcast employees come on here and admit they don't care about how Netflix, Amazon and others perform because it steers their viewers to watch chanels they make more money on. I don't know how Comcast slows down some chanels but it is nothing new between Netflix and Comcast. I can have a download speed of 175 mbps and Netflix gets stuck buffereing on 99%, why is that? It is not because of my TV or pc so why is that.

Rustyben

Expert

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24K Messages

2 y ago


@satyaban wrote:

Xfinity/Comcast should have a super web sight but they don't. Aside from long buffering even page changes take forever. These "volunteers" are no more than a sheild for their engineers and employees from responding to us. Why don't Comcast employees come on here and admit they don't care about how Netflix, Amazon and others perform because it steers their viewers to watch chanels they make more money on. I don't know how Comcast slows down some chanels but it is nothing new between Netflix and Comcast. I can have a download speed of 175 mbps and Netflix gets stuck buffereing on 99%, why is that? It is not because of my TV or pc so why is that.


your post is a bit confusing as I read it. do you use the netflix web site to watch netflix and it buffers on your PC? that is not part of comcast at all. did you try using another PC or a smart device (phone/tablet) to view netflix and have a different successful experience?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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6 Messages

2 y ago

Both my smart tv streaming of Amazon Prime and Netflix and streaming on my PC.

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