2 Messages

Friday, March 17th, 2023 2:15 PM


Range extender cont'd

Per my previous post, the reason why we are certain that a range extender will resolve our house reception issues is because whenever we have explained our problem, several Xfinity Reps have strongly suggested that we purchase the Xfinity range extender.

When we point out that our purchased plan stated that Xfinity will provide one free of charge if one is required, that is when Xfinity says that additional testing by them is required. Meanwhile our reception issues continue unabated.

Official Employee


3.5K Messages

1 year ago

Hello @user_d1a439, thanks for taking the time to reach out to us on Forums! We appreciate you being a customer with us, and I am sorry to the ongoing reception issues you have been experiencing. My team would love to further troubleshoot this on our end. To better assist you, please send us a private Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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